How can we prevent returns?

Most items are returned because they don't fit properly. We are constantly working on improving the information on size and fit. You can always check our size charts and check your size with the size the models are wearing to prevent your items are the wrong size.

For return, we recommend using the packaging in which your order was sent. If this is not possible, provide an appropriate alternative. Remember to send other packaging of the brand, such as sleeves and boxes, also at the time of return. If we receive a return shipment, where the brand box or cover is damaged, a refund may not be possible. Please see our return policy for details.

Returns Policy

We accept returns within 30 days, starting from the day your order was delivered.

Returned items must comply with our returns policy:

• Items must be returned unworn, undamaged and unused, with all tags attached and the original packaging included
• Final sale items cannot be returned unless the item arrives damaged or faulty when delivered to you
• Footwear and accessories must be returned with the original branded boxes and dust bags, where provided, and placed inside a protective box when returned
• When trying on footwear, please do not mark the soles or damage the shoe box
• Swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled

Please be careful when trying on your purchases and return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

Customers are liable for any returns made at their own expense, which do not use our standard return service. If returning from a country different from the country in which the order was received, customers must bear the return costs and be liable for the return. This excludes orders in which an incorrect item was received or was damaged, or faulty.

Refunds

Once your return has been received by our boutique, it can take up to 6 calendar days to process. If your return has been accepted, your refund will be processed to the original method of payment used to place your order, excluding any delivery costs.

Where applicable refunds can take up to 14 days to show in your account, depending on your payment provider.

To track the return of your package, use the Waybill Number from the Waybill Doc included in your order.