FAQ
Account & Orders
Do I need an account to place an order?
No, all you need is an email address to place and track orders. To checkout faster, access your wishlist and order updates, we recommend setting up a FEW ONES account.
If you create a FEW ONES account and place an order, you'll be automatically enrolled in our loyalty programme, Access. Every piece you buy takes you one step closer to unlocking exclusive rewards – from early sale access and priority customer care to unlimited free shipping and a dedicated personal stylist.
I've forgotten my password, what should I do?
Follow the forgot your password link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive FEW ONES email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can manage your email preferences in your account.
How do I place an order on your website?
Here’s how:
- Choose a category or brand from the top navigation menu or search to explore a specific style or brand
- Select your desired item and click Add To Bag. Once you've added all items, it's time to checkout
- Sign in to your account or, if you've not yet created one, continue via guest checkout
Enter your address, payment method and delivery details to place your order. We'll confirm the order and it will be carefully prepared and sent to you, with updates every step of the way.
Can I cancel my FEW ONES order or make changes to it?
Yes, you may be able to cancel some items before we prepare your order. Head to Orders & Returns, or if you placed an order as a guest and want to make changes.
You can't add items to an existing order, but you can place a new order for any additional pieces.
Which currencies can I shop in?
This is determined by your delivery destination and will be displayed at checkout before placing your order. If your local currency is unavailable, your order will be charged in EURO for a competitive exchange rate.
When will my card be charged?
If you pay by debit card, cryptocurrency or PayPal, FEW ONES will take payment when you place your order.
Which payment methods do you accept?
- Visa
- MasterCard
- Maestro
- American Express
- PayPal
- Apple Pay
- Afterpay
- iDEAL (only available to The Netherlands)
Will my personal details stay safe?
Absolutely. We keep your personal data private and confidential and only share it with your consent or if legally permitted to. For further details, view the FEW ONES privacy policy.
Delivery
How will my order be packaged?
Your order will be carefully prepared in a protective FEW ONES package.
How much will I be charged for delivery?
This varies depending on the size, weight and destination of your chosen items. You'll see the delivery fee at the checkout.
When will I receive my item and how can I track delivery?
Once your order is confirmed, we'll send it within 2 business days. Depending on your location and selected delivery method, delivery can take 2-7 business days.
Returns & Refunds
What is FEW ONES’s returns policy?
We offer a refund on any items returned to us within 30 days of the delivery date, excluding any delivery costs.
What if my item doesn't fit?
- Select the items you want to cancel and your reason for cancellation
- Email us with the items you want to return, your order number and the reason why you want to return these items. You can return your items to: Florijnstraat 6, 4879 AH Etten Leur and we will make sure we check these items and transfer you the money.
We'll email you confirmation of your cancelled order.
Promotions
How do I find out about the latest promotions?
To stay updated on exclusive promotions, new in and early sale access, sign up to our emails.
How do I apply a promo code?
All you need to do is add your eligible items to your shopping bag. Depending on the promo code, it will either be automatically applied, or you may have to manually enter it at checkout.
